Terms & Conditions

Last updated: [DATE, e.g. 29 July 2026]

These Terms & Conditions ("Terms") govern your access to and use of the YouX website at youxlab.co and any related subdomains and pages (together, the "Website"), including all text, images, reports, case studies, videos, and other materials made available on it (the "Content").

By accessing or using the Website, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use the Website.

1. Who we are

The Website is operated by [FULL LEGAL COMPANY NAME, e.g. YouXlab d.o.o. / sole proprietor name s.p.], with its registered office at [REGISTERED ADDRESS, Ljubljana, Slovenia], registration number [MATIČNA ŠTEVILKA] and VAT number [ID ZA DDV] ("YouX", "we", "us", "our").

You can contact us at [CONTACT EMAIL] regarding these Terms or the Website.

2. Scope of these Terms

These Terms apply only to your use of the Website as a visitor.

If you engage YouX for a paid service (for example a usability test, UX report, MVP or app development, or an AI integration project), that engagement is governed by a separate written agreement, proposal, or order between you and YouX. Where those terms and these Terms conflict, the separate agreement prevails for that engagement.

3. Using the Website

You may view and use the Website for lawful, informational, and business purposes. You may download or print a single copy of publicly available materials for your own internal use, provided you keep all copyright, trademark, and other notices intact and do not modify the materials.

You agree not to:

  • copy, reproduce, republish, distribute, sell, rent, sublicense, or create derivative works from the Website or Content, except as expressly permitted above;
  • use the Website or Content for any unlawful purpose or in breach of these Terms;
  • attempt to gain unauthorised access to the Website, its servers, or any restricted areas;
  • introduce viruses, malware, or any other harmful code, or otherwise interfere with the proper working of the Website;
  • use automated means (scraping, crawling, bots) to access or collect Content without our prior written consent;
  • misrepresent your identity or affiliation.

We may restrict, suspend, or terminate your access to the Website at any time if we reasonably believe you have breached these Terms or applicable law, or where necessary for maintenance, security, or legal reasons.

4. Intellectual property

The Website and Content — including the YouX name and logo, the "YouX Score" name and methodology, layouts, graphics, text, reports, illustrations, and design assets — are owned by YouX or its licensors and are protected by copyright, trademark, and other intellectual property rights.

Nothing on the Website grants you any licence or right to use our trademarks, brand assets, or Content except as expressly set out in these Terms. Third-party names and logos shown on the Website (for example the logos of companies we have worked with) remain the property of their respective owners and are used for identification purposes only.

5. Submissions and feedback

If you send us enquiries, book a call, download a sample report, or otherwise submit information through the Website, you are responsible for ensuring that the information you provide is accurate and that you are entitled to share it.

If you send us ideas, suggestions, or feedback about the Website or our services ("Feedback"), you agree that we may use that Feedback freely, without restriction and without any obligation to compensate you, provided we do not identify you as its source without your consent. Feedback is not treated as your confidential information unless we have agreed otherwise in writing.

We handle personal data you submit in accordance with our Privacy Policy, which forms part of these Terms by reference.

6. Third-party links and services

The Website may contain links to third-party websites or embed third-party tools (for example a calendar/booking tool or forms provider). We do not control these third parties and are not responsible for their content, availability, or practices. Following such links or using such tools is at your own risk and subject to those third parties' own terms and privacy policies.

7. Availability and changes to the Website

We aim to keep the Website available and up to date, but we provide it on an "as is" and "as available" basis. We may change, update, suspend, or withdraw all or part of the Website — including any Content, feature, or service — at any time, with or without notice, for example to carry out maintenance or make improvements.

8. Disclaimers

To the fullest extent permitted by applicable law:

  • the Website and Content are provided for general information only and do not constitute professional, legal, financial, or other advice;
  • we do not warrant that the Website will be uninterrupted, timely, secure, or free of errors or harmful components, or that any results or figures presented (including illustrative UX scores, statistics, or ROI figures) will be achieved in your specific case;
  • any reliance you place on the Content is at your own risk.

9. Limitation of liability

To the fullest extent permitted by applicable law, YouX will not be liable for any indirect, incidental, special, or consequential loss, or for loss of profit, revenue, data, or goodwill, arising out of or in connection with your use of, or inability to use, the Website or Content.

Nothing in these Terms excludes or limits our liability where it cannot lawfully be excluded or limited — including liability for death or personal injury caused by our negligence, for fraud, or for intent or gross negligence under applicable Slovenian and EU law. Where our liability cannot be excluded but can be limited, it is limited to the maximum extent permitted by law.

10. Indemnity

You agree to compensate us for any reasonable losses, costs, and expenses we incur as a direct result of your breach of these Terms, your infringement of a third party's rights, or your unlawful use of the Website, to the extent such losses are caused by you and permitted under applicable law.

11. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on the Website and update the "Last updated" date at the top. Changes take effect when posted, unless a later effective date is stated. Your continued use of the Website after changes take effect means you accept the updated Terms.

12. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Slovenia, without regard to its conflict-of-law rules and without prejudice to any mandatory consumer-protection rights you may have in your country of residence. The courts of Ljubljana, Slovenia have jurisdiction over any dispute arising out of or relating to these Terms or the Website, subject to any applicable mandatory rules.

13. General

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary or, if that is not possible, removed, and the remaining provisions will stay in full effect.

Our failure to enforce any right or provision is not a waiver of that right or provision.

These Terms, together with our Privacy Policy and Cookie Policy, make up the entire agreement between you and YouX regarding your use of the Website.

14. Contact

Questions about these Terms can be sent to [CONTACT EMAIL] or by post to the registered address above.